Frequently Asked Questions
We know every walk, trip, and adventure comes with a few questions. Here’s everything you need to know before heading out with your Goodpal gear.
If you need further assistance, feel free to contact us at goodpalph@gmail.com or send us a message on Instagram @goodpal.ph.
Payments
Q: What payment methods do you accept?
A: We accept secure payments via PayMongo and HitPay, as well as GCash and online banking direct transfers.
Q: Do I need to upload proof of payment?
A: Payments made through PayMongo and HitPay are processed automatically and do not require proof of payment.
For GCash or online banking transfers, proof of payment may still be required. Instructions will be provided after checkout.
Q: Do you have a QR code for bank transfer or GCash?
A: Yes. You may save the QR code provided, crop it if needed, and upload it to your bank or GCash mobile app to complete your payment.
Q: How do I upload my proof of payment?
A: After completing your payment, please upload your proof of payment using this link:
bit.ly/goodpalpays
Sizing, Materials & Fit
Q: How do I choose the right size for my dog?
A: Each product page includes a detailed size guide. Simply measure your dog’s neck, chest, and weight for harnesses and apparel. If you need help, our team is always happy to assist.
Leashes, leash accessories, car seats, and select items are one-size only.
Q: Are your products suitable for all dog sizes?
A: Our products are designed for small, medium, and large-sized dogs, with a focus on comfort, control, and everyday ease.
Personalization, Gifting & Extras
Q: Can I personalize my leash set?
A: Yes. Personalization is available for PHP 150 and can be added directly on the product page. Currently, customization for leashes & bibs pauses Mar 1–8, 2026 — orders still welcome, processing resumes Mar 9.
Q: Can I send a Goodpal item as a gift?
A: Absolutely. Simply leave a note in the Order Special Instructions box at checkout. We’ll exclude the invoice and include your personal message in the package.
Sample note:
“This is a gift. Please skip the invoice and include this message: [your message]”
Still have questions or want to share your Goodpal moments?
Reach out to us at goodpalph@gmail.com or tag us on Instagram @goodpal.ph — we’d love to see your pup in their Goodpal gear.